Customer Success Manager

At HYKER, we are driven by meeting our customers’ needs and security requirements when it comes to protecting their most critical information. While we offer high-quality services and solutions in cybersecurity and encryption, we are convinced that security and user-friendliness can go hand in hand.

HYKER is a subsidiary of SAAB and provides security services and solutions to support Sweden’s total defense, organizations, and private businesses. The company is headquartered in Malmö.

Your role

The role of CSM means you will, in close collaboration with HYKER’s KAM, sell and manage services to HYKER’s existing customers and partners. We are looking for someone who enjoys organization and is driven by simplifying, streamlining, and making the sales process more efficient. 

  • Develop existing customers and partners in collaboration with KAM.
  • Ensure customers meet their goals and derive full value from our platform.
  • Manage HYKER’s sales emails.
  • Ongoing CRM work.
  • Map and develop customer flow.
  • Assist customers with improvements.
  • Manage negotiations, renewals, and agreements with customers.
  • Ongoing customer contact via phone, email, and teams. 
  • Provide support for user inquiries or escalate customer problems.
  • In collaboration with the sales organization, prospect new customers/partners.
  • The CSM role involves meeting with our existing customers independently via customer visits.

Tjänsten är heltid med placering i Malmö.

Qualifications

We would prefer if you have prior experience in CRM and service sales, particularly in IT security and cloud services. You are fluent in both Swedish and English, both written and spoken.

What you can expect from us

We believe that the key to our rapid development is that our roles can be shaped according to employees’ passions and personal drivers, and your well-being is incredibly important to us. You can expect the following from us:

  • High involvement and the opportunity to influence
  • Close collaboration between teams and colleagues
  • Strong and present leadership
  • A good work-life balance

Application

Send your application to johannes.samuelsson(a)hyker.io with the subject line “CSM”.
Applications are reviewed on an ongoing basis.